Contact
Talk to us
A person reads every message. Every message answered within one business day. If it is about an order that has gone wrong, say so in the subject line and it goes to the front of the queue.
- hello@summitflint.comAnything at all. If you are not sure which of these to use, use this one.
- orders@summitflint.comOrders, tracking, cancellations, returns and freight collections.
- support@summitflint.comHelp with a piece you already own — fit, care, service life, and ordering a replacement part.
- billing@summitflint.comBilling, invoices, a charge you want explained, and anything not about a specific order.
- privacy@summitflint.comData requests and privacy.
Telephone
Leave a message at any hour with your order number and we reply within one business day. Staffed Monday–Friday, 8:00am–4:00pm MT.
Hours and response time
Monday–Friday, 8:00am–4:00pm MT
Every message answered within one business day. Orders placed before 1:00pm MT on a business day are dispatched the same day, so if you need to change or cancel one, send it early and mark it as a cancellation.
Returns and collections
Returns, shipping questions and anything to do with an order go through email or the phone line. We authorise the return and send a prepaid label, so there is never anything for you to post to us unprompted.
The two freight pieces — the 68 lb Cast Fire Back and the 31 lb Log Rack — are collected rather than posted. Tell us and we book the pickup.
The full returns policy — 60 days from delivery, and a separate 12-month warranty against manufacturing defect.
Prices and currency
All prices are shown and charged in US Dollars (USD).
Standard shipping is a flat $9.50 and free over $150. Sales tax, where it applies, is calculated at checkout and shown in full before you pay. Every purchase here is a one-time purchase — nothing on this store rebills.
Before you contact your bank
Your card statement will show SUMMIT FLINT. That is the only thing a charge from this shop ever shows as. If a line looks unfamiliar, email us first — we can find the order, tell you what it was, and refund it the same day if it should not have been made. A dispute raised with your bank takes weeks to reach the same place.
What to include
- Your order number if you have one. It is on your confirmation and on the packing slip.
- The email address you ordered with.
- The stamp mark of the piece — FT-01, WL-03 — if you are asking about one item out of several. It is struck on the piece and printed on its card.
- For anything damaged, a photograph of the carton or pallet before you unpack further, and one of the piece. Two photographs settle almost every case in a single exchange.
- For a replacement part, the mark and which part — a broom head, an ash handle, a lantern wick, a glass chimney, a set of foot pads. Every stocked part is listed on the product page of the piece it belongs to.
Elsewhere on the site
- Frequently asked — shipping rates, freight delivery, parts, and what the service life figure means.
- Order status — your order number and the email you ordered with. No account, no password.
- Shipping policy · Payment security · Privacy · Terms