Returns & Refunds

You have 60 days from the day the carrier records your order as delivered to request a return. We use the delivery date, not the dispatch date and not the order date.

Anything unused, in its original packaging, can be returned inside that window for any reason. You do not have to give one.

Sixty days is longer than most stores allow, and it is deliberate. Most of this catalog is bought for a room the buyer is still working out — a fender has to fit a hearth stone, a tool set has to suit the height of a mantel, a rug has to live with the floor it lands on. Thirty days closes before a piece has been through a proper cold spell, and we would rather you found out in November than kept something that does not work.

Several things here are made from materials that are not uniform, and the product pages say so before you buy. Repeating it here because it is the most common reason a return gets described as a fault when it is not.

A full sheepskin is a single animal's hide. It varies by up to four inches in each direction, its outline is irregular, and it runs anywhere from cream to oatmeal. Undyed wool takes its colour from the fleece, so grey-brown means a range, not a swatch. Blackened steel lightens and mottles towards graphite over the first few winters, fastest on a poker tip. Unlacquered brass patinates. Cast iron blackens with the first few fires and then holds a dark surface rust.

None of that is damage and none of it is covered by the warranty, because none of it is a failure. It is also not a reason we will refuse a return: any of these pieces can come back inside the window for any reason, including that you simply did not like how it looked. The difference matters only for what we do with it afterwards.

Two items ship on a pallet rather than through a parcel network: the Cast Fire Back, at 68 lb, and the Log Rack, at 31 lb and 36 inches wide.

Their returns are arranged rather than posted. Email orders@summitflint.com and we book a collection from the same address it was delivered to, at our cost, on a day you choose. Keep the pallet and the packaging until the collection has happened — a fire back handed to a parcel carrier loose will not arrive, and once it is out of its crate we cannot insure it in transit.

Because a freight collection has to be scheduled, allow an extra week or so on the refund timing below. We start the 5 business days from the day it reaches us, and we will tell you the day it does.

Replacement broom heads, lantern wicks, glass chimneys and adhesive striker strips are consumables. Once a pack is opened it cannot be returned, because we cannot sell an opened one to the next person.

Unopened packs can be returned inside the normal window like anything else.

If a consumable arrives broken — a chimney cracked in the box is the realistic case — photograph it and email us. We replace it and you do not send anything back.

A piece that has been used cannot be returned simply because you changed your mind. Soot on a poker, a burned wick or a rug that has been on a floor for a month all count as used.

It is returnable if it arrived faulty or was damaged in transit — a cracked casting, a failed weld, a split seam, a broken chimney, a wrong item. Email a photograph and a short description and we will replace it or refund you in full.

It is also covered by the 12-month warranty against manufacturing defect described in our terms. That is a separate thing from the return window and it lasts longer: a weld that lets go in month nine is a warranty claim, not a return.

Email orders@summitflint.com with your order number and what you would like to do. We reply within one business day.

Returns, shipping questions and anything to do with an order go through email or the phone line. We authorise the return and send a prepaid label, so there is never anything for you to post to us unprompted.

For a parcel-sized item, pack it in the packaging it arrived in, attach the label we send, and hand it to the carrier. For the two freight pieces, wait for the collection we book.

Refunds are issued to the original payment method within 5 business days of the return arriving with us. We email you on the day the refund is sent.

After that it is with your card issuer. Most refunds appear on a statement within a further 3 to 5 business days; a small number of issuers take up to a full billing cycle.

Refunds are made in USD, to the card used for the original purchase. We cannot refund to a different card or to a different person.

A refunded order is refunded in full, including the original shipping charge, unless only part of the order comes back — in which case the shipping stays with the part you kept.

An order can be cancelled for a full refund at any point before it is dispatched. Email hello@summitflint.com with the order number and we will stop it.

Orders placed before 1:00pm MT on a business day are usually dispatched the same day, so cancel early if you have changed your mind.

A freight piece is booked with the carrier a day ahead. If it has already been collected we cannot stop it, but you can refuse the delivery and we will refund the order in full when it comes back to us.

This store sells one-time purchases only. There is no subscription, membership or auto-renewal to cancel, and nothing here stores a payment method that can be charged a second time. If you ever see a second charge from SUMMIT FLINT that you did not place, it is a mistake, and we refund it the day you tell us.

Your card statement will show SUMMIT FLINT. It will not show anything else.

If a line on your statement does not look familiar, email hello@summitflint.com or call the number on the contact page before you contact your bank. We can find the order and sort it out the same day, and it saves you the weeks a dispute takes.

If an order arrives damaged, photograph the carton and the contents before unpacking anything further and email us the same day. We replace damaged orders without asking for the original back, unless it is one of the two freight pieces — those we collect, because a damaged casting has to go back to the foundry.

If tracking shows delivered and the parcel is not with you, tell us within 7 days of the delivery scan. We will open a claim with the carrier and, either way, get a replacement to you.

Freight deliveries are signed for. Check the pallet before you sign: if the crate is stove in, note it on the driver's paperwork, then photograph it. That note is what lets the carrier claim be settled quickly, and without it the claim gets slow.